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Our Terms Shape Your Account

When you open an account with us, you're entering into a clear agreement about how deposits and withdrawals work, what behaviour we expect, and how we handle your…

Deposits via local payment railsWithdrawal verification processAccount suspension and closure rules
Explore the Lobby Read FAQ
redmiqq Our Terms Shape Your Account
GET IN TOUCH

How to Reach Us About Your Terms

Live Chat Open your account and start a chat from the lobby.
Email Support Send detailed questions about your account terms, data rights or withdrawal procedures to our…
In-App Help Centre Visit the Help section inside your account lobby to browse our terms summary, frequently…
YOUR SECURITY

How We Protect Your Account and Data

Data Encryption

All account information — your name, payment details, betting history — is encrypted in transit and at rest. We use industry-standard SSL certificates and audit our data storage quarterly to prevent unauthorised access.

Payment Security

Deposits via DANA, OVO, GoPay and QRIS are processed through bank-grade payment gateways. We never store your full card or wallet credentials; payment processors handle that securely on their infrastructure.

Account Verification

When you open an account, we verify your identity and phone number. Withdrawals above our standard threshold require additional verification to prevent fraud and money-laundering.

Cookie and Tracking Policy

We use cookies to keep you logged in, remember your preferences and analyse lobby behaviour. You can review and disable non-essential cookies in your account settings at any time.

Data Deletion Requests

You have the right to request deletion of your account and associated personal data. Contact our support team with your account ID and we'll begin the process within 30 days where applicable.

Terms Changes Notification

If we update these terms, we notify you by email at least 30 days before the change takes effect. You can accept the new terms or close your account before the deadline.

Frequently Asked About Our Terms

If we detect activity that breaches our terms — such as multiple accounts from the same device, use of automation tools or payment fraud — we'll first email you to explain the issue. Minor breaches may result in a warning; serious violations lead to account suspension or permanent closure. Your remaining balance will be held for 30 days pending investigation.

Yes. You can request account closure in your settings or by contacting support. We'll process the request within one business day. Any remaining balance will be returned to your original deposit method within 3–5 working days, depending on whether you used DANA, OVO, GoPay or QRIS.

We retain your account records, transaction history and identification documents for seven years for regulatory and tax purposes. Personal contact details (email, phone) are deleted after one year unless local law requires longer retention. You can request a data export before closure.

Withdrawals must be made to the same payment method used for your deposit. For deposits via DANA, OVO, GoPay and QRIS, funds are sent back to your registered wallet. Withdrawal requests are processed within 24 hours; most clear within 1–3 business days depending on your bank or e-wallet provider.

We send account notifications and occasional promotions to your registered email address. You can unsubscribe from marketing emails anytime in your account settings. We never sell your personal data to third parties; it's shared only with payment processors and fraud-detection services.

Contact our support team immediately with your account ID and transaction details. We'll review it within 48 hours and either correct the error or provide a full explanation. If you remain unsatisfied, you can file a formal dispute through our Help Centre and we'll escalate it to management.

Eligibility depends on local law. We operate where permitted; you'll see during registration whether your location is supported. If you're unsure, check the Help Centre or contact support with your city name — our team in Yogyakarta and Jakarta can confirm your access status.

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